Policy
Returns & Exchanges
We keep our policy straightforward and fair for everyone.
Our policy
What we accept
Treasurescape does not accept returns or exchanges for opened, unsealed, or used products due to hygiene and safety reasons.
We offer exchanges or refunds only for products that remain unopened, undamaged, and in their original sealed packaging. Items must be returned within 30 days of purchase.
Original shipping fees, if any, are non-refundable.
Delivery issues
Unclaimed or returned parcels
If your package is unclaimed, refused, or returned to us due to an incorrect address provided at checkout:
01
A re-shipping fee will apply if you wish for us to send the parcel again.
02
Treasurescape is not liable for losses resulting from incorrect shipping information provided by the customer.
Order issues
Damaged, missing, or incorrect items
We take great care in packing every order. If you receive an incorrect, damaged, or defective item, please follow these steps immediately upon arrival:
01
Take clear photos or videos of the item and the shipping label.
02
Email us at info@treasurescape.ca within 48 hours of delivery.
We cannot issue refunds or replacements for issues reported outside of this timeframe, or for items that have been disposed of before inspection.
Need to start a return?
Reach out to us directly and we will guide you through the process.
info@treasurescape.ca